PRIVACY POLICY

1. Introduction

Jainsons India Pvt. Ltd. operates an E-Commerce Marketplace platform for electrical accessories Jenxkaro.

We are committed to protecting the privacy and security of our customers, suppliers, vendors, and website visitors (“Users”, “you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile interface (if applicable), supplier/admin portals, and related services.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
  
  

• Email address
  
  

• Mobile number
  
  

• Billing and shipping address
  
  

• GST number (if applicable)
  
  

• Company details (for suppliers/vendors)
  
  

• Login credentials
  
  

B. Transaction Information

• Order details
  
  

• Payment transaction records
  
  

• Invoice and billing history
  
  

• Refund and return details
  
  

C. Technical Information

• IP address
  
  

• Browser type and version
  
  

• Device information
  
  

• Cookies and usage data
  
  

• Website activity logs
  
  

D. Supplier & Admin Information

• Business registration documents
  
  

• Bank account details (for settlements)
  
  

• Tax-related documents
  
  

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3. How We Use Your Information

We use the collected information to:

• Process and fulfill orders
  
  

• Manage supplier onboarding and approvals
  
  

• Provide customer support
  
  

• Process payments and refunds
  
  

• Improve website performance and user experience
  
  

• Send order confirmations and service updates
  
  

• Comply with legal and tax obligations
  
  

• Prevent fraud and ensure platform security
  
  

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4. Payment Information

All online payments are processed through secure third-party payment gateway providers. We do not store complete debit/credit card details on our servers. Payment processing is subject to the privacy policies of the respective payment gateway providers.

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5. Sharing of Information

We may share your information with:

• Payment gateway providers
  
  

• Logistics and shipping partners
  
  

• Government authorities (if legally required)
  
  

• Technology service providers supporting our platform
  
  

• Internal admin and operational teams
  
  

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

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6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption
  
  

• Secure server hosting
  
  

• Role-based admin access
  
  

• Regular security monitoring
  
  

• Restricted access controls
  
  

However, no system is 100% secure, and we cannot guarantee absolute security.

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7. Cookies Policy

Our website uses cookies to:

• Enhance user experience
  
  

• Remember login sessions
  
  

• Analyze website traffic
  
  

• Improve functionality
  
  

You may disable cookies in your browser settings, but certain features of the Platform may not function properly.

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8. Data Retention

We retain personal information:

• As long as your account is active
  
  

• As necessary for legal and tax compliance
  
  

• For dispute resolution and fraud prevention
  
  

After this period, data may be securely deleted or anonymized.

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9. User Rights

You have the right to:

• Access your personal information
  
  

• Request correction of inaccurate data
  
  

• Request deletion (subject to legal requirements)
  
  

• Withdraw consent where applicable
  
  

To exercise these rights, contact us at the details below.

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10. Supplier & Vendor Data

Suppliers are responsible for ensuring that any customer data accessed through the platform is used strictly for order fulfillment purposes and in compliance with applicable data protection laws.

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11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

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12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

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14. Contact Information

If you have any questions about this Privacy Policy, you may contact:

Jainsons India Pvt. Ltd.
C-5 Community centre, Naraina Vihar, New Delhi Email: sales@jenxkaro.com Phone: +91-9873664277