PRIVACY POLICY
1. Introduction
Jainsons India Pvt. Ltd. operates an E-Commerce Marketplace platform for electrical accessories Jenxkaro.
We are committed to protecting the privacy and security of our customers, suppliers, vendors, and website visitors (“Users”, “you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile interface (if applicable), supplier/admin portals, and related services.
By accessing or using our Platform, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
Full name
Email address
Mobile number
Billing and shipping address
GST number (if applicable)
Company details (for suppliers/vendors)
Login credentials
B. Transaction Information
Order details
Payment transaction records
Invoice and billing history
Refund and return details
C. Technical Information
IP address
Browser type and version
Device information
Cookies and usage data
Website activity logs
D. Supplier & Admin Information
3. How We Use Your Information
We use the collected information to:
Process and fulfill orders
Manage supplier onboarding and approvals
Provide customer support
Process payments and refunds
Improve website performance and user experience
Send order confirmations and service updates
Comply with legal and tax obligations
Prevent fraud and ensure platform security
4. Payment Information
All online payments are processed through secure third-party payment gateway providers. We do not store complete debit/credit card details on our servers. Payment processing is subject to the privacy policies of the respective payment gateway providers.
5. Sharing of Information
We may share your information with:
Payment gateway providers
Logistics and shipping partners
Government authorities (if legally required)
Technology service providers supporting our platform
Internal admin and operational teams
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Cookies Policy
Our website uses cookies to:
Enhance user experience
Remember login sessions
Analyze website traffic
Improve functionality
You may disable cookies in your browser settings, but certain features of the Platform may not function properly.
8. Data Retention
We retain personal information:
As long as your account is active
As necessary for legal and tax compliance
For dispute resolution and fraud prevention
After this period, data may be securely deleted or anonymized.
9. User Rights
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion (subject to legal requirements)
Withdraw consent where applicable
To exercise these rights, contact us at the details below.
10. Supplier & Vendor Data
Suppliers are responsible for ensuring that any customer data accessed through the platform is used strictly for order fulfillment purposes and in compliance with applicable data protection laws.
11. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.
14. Contact Information
If you have any questions about this Privacy Policy, you may contact:
Jainsons India Pvt. Ltd.
C-5 Community centre,
Naraina Vihar, New Delhi
Email: sales@jenxkaro.com
Phone: +91-9873664277