Shipping & Delivery

Delivery timelines are estimates and may vary.

The Company is not liable for delays caused by logistics partners, natural disasters, or unforeseen circumstances.

Risk of loss transfers to the customer upon delivery.

Order Cancellation by Customer

• Orders may be cancelled before dispatch.
  
  

• Once the order is shipped, cancellation requests will not be accepted.
  
  

• Cancellation requests must be made through:
  
  

• Registered account dashboard, or
  
  

• Official customer support email/contact number.
  
  

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Order Cancellation by Company

Jenxkaro reserves the right to cancel orders due to:

• Out-of-stock products
  
  

• Incorrect pricing
  
  

• Payment failure
  
  

• Suspected fraudulent activity
  
  

Refunds (if applicable) will be processed within 7–10 business days.

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Return Policy

Returns are accepted under the following conditions:

• Product is damaged during delivery
  
  

• Wrong product delivered
  
  

• Manufacturing defect
  
  

Return request must be raised within 3 days of delivery.

Products must be:

• Unused
  
  

• In original packaging
  
  

• With invoice and tags intact
  
  

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Non-Returnable Items

The following items are not eligible for return:

• Used or installed electrical products
  
  

• Customized or special-order items
  
  

• Clearance or discounted items (unless defective)
  
  

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Refund Process

• After product inspection and approval, refunds will be processed to the original payment method.
  
  

• Refund timeline: 7–10 business days.
  
  

Shipping charges are non-refundable unless the return is due to company error.